Frequently Asked Questions

Everything you need to know about your comfort journey.

How do I determine the best fit for my Orthofeet shoes?

We recommend ordering your standard shoe size. Orthofeet shoes are designed with extra depth and include multiple orthotic spacers, allowing you to customize the internal volume for a perfect fit.

What is your return policy for worn footwear?

We offer a 60-day 'Wear Test' guarantee. You can wear your shoes outside and put them to the test; if you are not 100% satisfied, you can return them for a full refund or exchange within 60 days.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and select international locations. Shipping rates and delivery times vary based on the destination and are calculated at checkout.

Are Orthofeet shoes suitable for diabetic or sensitive feet?

Yes, our footwear is specifically engineered with anatomical arch support, non-binding uppers, and seam-free interiors to provide maximum protection and comfort for those with diabetes and neuropathy.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options via Shop Pay or Afterpay.